Refund Policy

We want you to be confident working with Nditoi. This Refund Policy explains when refunds may be available for our digital marketing and consulting services.

1. Deposits & Project Work

Project deposits secure your slot and cover initial strategy and planning work. Deposits are non-refundable once work has commenced, but may be fully refundable if you cancel before work begins and within 48 hours of payment.

2. Retainers & Subscriptions

Monthly retainers and subscription services can be cancelled at any time with written notice. You will be charged for the current billing period, and services continue until the end of that period. No further charges apply after cancellation.

3. One-Off Services

For one-off deliverables (e.g. brand assets, campaign setups), if work has not yet begun, a full refund is available within 7 days of payment. If work has begun, refunds are calculated based on the proportion of work completed.

4. Performance-Based Work

Where services are performance-based, outcomes depend on factors partly outside our control (e.g. platform changes, market conditions). We do not guarantee specific results, and refunds are not available solely on the basis of performance outcomes.

5. Non-Refundable Items

• Third-party advertising spend (e.g. paid media budgets)
• Third-party software or tool subscriptions purchased on your behalf
• Work already delivered and approved

6. How to Request a Refund

To request a refund, email support@nditoi.com with your invoice details and reason for the request. We aim to respond within 5 business days. Approved refunds are processed to the original payment method within 14 days.

7. Contact

For any refund questions, contact support@nditoi.com or UK +447435372666.